Return Policy

Return Policy

Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.

Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Frisconegroup.com.

If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Friscone through Frisconegroup.com  Home Services. Subject to Frisconegroup.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.

 

If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Friscone shall not be liable in any manner for any misuse or usage of such information.

Return will be processed only if:

 

It is determined that the product was not damaged while in your possession;

The product is not different from what was shipped to you;

The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

Video Games (Accessories and Games):

 7 Days; Replacement/Refund – Non-returnable: Games that are labelled as non-returnable on the product detail pages are not eligible for returns.

Gaming Consoles:

7 Days; Replacement only

Mobiles (new and certified refurbished):

7 Days; Replacement only

For device-related issues in Apple iPhones, please contact apple customer care service. In certain cases, the technician may take the phone to a brand-authorized service center to fix issues covered under warranty at no cost.

Mobile Accessories (new and certified refurbished):

7 Days; Replacement only

Non-returnable – Screen guards, screen protectors and tempered glasses.

Tablets (new and certified refurbished), Laptops (new and certified refurbished), Office & Stationery Supplies (new and certified refurbished) , Work Space and Gadget Accessories:

7 Days; Replacement only

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished):

7 Days; Replacement only

Non-Returnable – All products that are labeled as non-returnable on the product detail page are not eligible for returns.

Printers, Networking Devices (new and certified refurbished):

7 Days; Replacement/Refund

Software:

7 Days; Replacement/Refund

For software-related technical issues or installation issues in products belonging to the Software category, please contact brand directly.

Non-returnable – Software products that are labeled as non-returnable on the product detail pages are not eligible for returns.

Televisions, Large Appliances (new and certified refurbished) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave, Speakers (new and certified refurbished):

7 Days; Replacement/Refund

Digital Cameras, Camera Lenses, Headsets, Projectors, Home Entertainment (new and certified refurbished):

7 Days; Replacement only

Home and Kitchen (new and certified refurbished):

7 Days; Replacement/Refund

Non-returnable: Edible products, some consumable products and products marked as “non-returnable” on the product detail page.

Sports, Fitness and Outdoors (new and certified refurbished):

7 Days; Replacement/Refund

Non-returnable – All inner apparel, socks, gym supporters, guards.

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Massage Machines, Table Tennis Tables, Billiards/ Pool/ Snooker/ Other Large Game Tables, Punching / Boxing Bags, Bicycles:

7 Days; Refund Only

Beauty, Grocery & Gourmet :

Non-returnable

 

Shaving and Hair Removal:

7 Days; Replacement only

Health and Personal Care (new and certified refurbished):

7 Days; Replacement/Refund

Non-returnable – All products included in this category that are labeled as non-returnable on their product detail, and oral care products.

Occupational Health & Safety Products:

7 Days; Replacement/Refund

Heart Rate Monitors, Health Monitors, Medical Supplies and Equipment, Scales, Miscellaneous Health and Wellness Appliances:

7 Days; Replacement Only

Clothing, Shoes and Accessories:

10 Days; Replacement/Refund

Non-Returnable – Lingerie, innerwear and other apparel that are labeled as non-returnable on their product detail pages.

Precious Jewellery, Fashion/Imitation Jewellery, Eyewear and Watches (new and certified refurbished):

7 Days; Replacement/Refund

Precious jewellery products need to be returned with the tag intact in the tamper free packaging that is provided in the delivery parcel. Returns in any other packaging will not be accepted.

Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion:

Non-Returnable

Luggage and Handbags:

10 Days; Replacement/Refund

Any luggage products with locks must be returned unlocked.

 

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